Privacy Policy

Who we are

Grant Chiropody and Podiatry and First For Footcare are healthcare companies providing podiatry services on a fee-paying basis to the public. Our podiatrists are all self-employed professionals working together under contract to Grant Chiropody and Podiatry and First For Footcare.

What we are going to do with your information?

We process personal information to enable us to provide health services to our patients, to maintain our records, accounts and for marketing purposes. We process information relevant to this. The information may include:

• personal details
• family details 
•       lifestyle and social circumstances
• goods and services purchased from our company
• financial transaction details

We also process sensitive information that may include:

• physical or mental health details
• racial or ethnic origin

Why are we asking you for your information?

In order to give you the best possible treatment we need you to be honest with us about your health and lifestyle. We are required by law to keep records of your treatments and this information forms part of this. If you register your mobile phone number or email with us then we will send you a text message reminder of your upcoming appointments. We will also email out your patient medical forms for you to complete.

Sometimes it is necessary to share some of your information. So who will we share it with?

Primarily with you and also with our reception team so that they can help you make your appointments. If you have private health insurance and are claiming your treatment costs back from them, they require further data from us such as your details and information regarding your appointments.

Where necessary or required we also share information with other healthcare professionals such as your GP, nurse, physiotherapist, your parent/guardian or your carer if you require additional support to attend your appointments.

When we do have to share your data, we are required to comply with all aspects of the Data Protection Act (DPA) and are registered with the Information Controllers Office (ICO).

You will also be given the opportunity to receive information from us about special offers or new services that we are offering. We do not share this information with marketing companies. You can opt out of receiving our newsletters if you wish. Your data will never be sold by us for marketing purposes.

How do we store your data?

Our practice went digital in 2003 and our records are all securely stored in line with the law. Our data is stored inside of the European Economic Area (EEA) and these servers are all compliant with the data protection laws. 

Who is your data controller?

One of our Company Directors, Podiatrist Nikki Grant, is responsible for overseeing our data protection. She can be contacted at the clinic or by email at [email protected].

How long do you keep my data?

We retain your personal information only for as long as necessary to provide you with our services and as described our Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The retention of podiatry records is normally a minimum of 8 years, after the last appointment. For customers who are not patients but may have bought products from my business we will keep any data you may have provided for a minimum of 6 years in line with tax legislation. 

Your Rights

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below:

·       Access. You have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information above.

·       Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests. 

·       Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

·       Complain. If you wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner www.ico.org.uk

I want to remove my information from your company, how can I do that?

If you contact our data controller then she will be happy to explain your options. We are legally required to keep your medical records for a set period of time and this varies for different groups of people, see above for more information.

Website

What happens to my data when I contact you through your website or social media pages?

If you are contacting us through these methods then your data will be used to help answer your enquiry. Your details will only be registered with us if you then go on to register as a patient. Your details may be shared with our reception team if appropriate. 

Does your website store information on my computer?

We do have cookies on our website which will stay on your computer and our IP address may be stored in your system too, depending on your own settings.